Refunds do not apply to the following goods:

• 
  Digital goods: eBooks and audiobooks. These are instant downloads.
  

Refunds for physical goods:

There is no return for change of mind. Returns are accepted for faulty items if you contact us within 7 days of receiving the item (according to the tracking).

For refund queries, please contact us using the contact form of this site within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return. Please be prepared to share photographs of the faulty item.

If the item is faulty, we will refund or resend your goods.